"Rumo a um mercado de jogos de azar mais sustent��vel" - ?imon Vincze

?imon Vincze, Head of Sustainable & Safe Gaming at Casino Guru, Joins the Latest Affiliate Interview Series at Affiliate Grand Slam

?imon Vincze describes Casino Guru as a source of honest 바카라 reviews and a database of online 바카라s; They inform rather than promote, focus on visitor satisfaction, and never push them into the game. He talks about some of his projects, including the Casino Guru Academy, the Global Self-Exclusion Initiative, the Complaint Resolution Center, his educational content, and his fair gaming code �C follow his story below.

What is the history of Casino Guru and what is Casino Guru?

From a business perspective, Casino Guru is an affiliate site with the largest database of online 바카라s and bonuses offered by them. We specialize in objective reviews that help users choose reliable and trustworthy 바카라s to play at.

However, we aim to do much more than that, following our values and trying to change the gambling industry for the better, through projects such as the Casino Guru Academy and the Global Self-Exclusion Initiative, as well as our Complaint Resolution Center, educational content, and fair gaming codex.

All of these efforts have to do with the values that have been part of Casino Guru since the beginning. The project was started by two good friends who worked as software developers and were tasked with designing and creating software for online 바카라s. After getting to know the industry, they decided to create a website about online 바카라s and used their skills to make it stand out.

They decided to rely on structured data, which is an approach that allows us to work with data and base our reviews on objective information. The first version was released in May 2016 and now, more than 5 years later, Casino Guru is one of the largest sites of its kind on the internet in objective information. The first version was released in May 2016 and now, more than 5 years later, Casino Guru is one of the largest sites of its kind on the internet.

What is the role of Casino Guru in the online industry?

With so many things we do, it’s hard to pinpoint a single role, but I can try to summarize the most important ones.

Casino Guru is a database of online 바카라s, 바카라 games, and 바카라 bonuses. Being one of the biggest resources in online gambling, people come to our website looking for information.

Importantly, we are also a source of honest 바카라 reviews, which follow a rigorous methodology and focus on objective data and parameters. We read the fine print, so players don’t have to. These reviews help our visitors truly understand how trustworthy, fair, and safe any 바카라 is, which is what sets us apart from other sites with 바카라 reviews.

Our goal is to be the driving force behind the changes that make online gambling safer for everyone. The non-profit projects I lead, such as Casino Guru Academy and Global Self-Exclusion Initiative, strive to do just that. I truly believe that both players and companies operating in the industry can benefit from a more sustainable gambling market, and I hope that our efforts will take things in the right direction.

What sets you apart from other affiliates and what makes your websites unique?

I would argue that our approach of informing rather than promoting is one of the things that sets us apart. Our goal is to provide our visitors with the best information possible, so they can make good, informed decisions when it comes to where to play, what games to play, how to play them, or whether to play. We never push our visitors to play. Instead, we declare things as they really are. If we think a 바카라 or a game is bad, we just say so. We believe it is really important in this industry.

Our methodical approach to just about everything is another differentiating factor. We use fine-tuned processes for our 바카라 reviews and their periodic updates, which allows us to remain objective, minimize errors, and produce repeatable results. Thanks to this, users can trust the information they find on our website.

Also, I think our global presence is unique. Casino Guru is available in 17 languages, which allows users from most parts of the world to access 바카라 information in a language they understand. This is also present in our forum, where users can discuss issues in any language thanks to automatic translations.

What is your approach? What are your goals?

To sum up our approach in a few words, I would say that it is to do everything in the best possible way and to be aligned with the values that have been part of Casino Guru since the beginning. With our focus on visitor satisfaction, we believe that players should be able to enjoy online 바카라 gaming in a fair and safe manner. Being strict with 바카라s and pushing them to be better will benefit this goal, in our opinion.

We hope that this approach and our values will help us achieve our goal of becoming the world’s most visited online 바카라 site. In addition to the obvious trading benefits, this will also help us help as many players as possible and influence their gaming decisions in a positive way. And I would say that we are on the right track.

You judge your players’ complaints according to your fair gaming code. Can you tell us more about this and how you refine player safety and game fairness?

The main idea of the fair play code and how we approach complaints is fairness. We always try to find the best and fairest way to deal with the problems that arise between 바카라s and players. From our point of view, just because a 바카라 has something written in its terms and conditions, it doesn’t mean it’s okay.

For example, we’ve seen 바카라s state in their T&Cs that they may, at their sole discretion, decide to close a player’s account and keep all the funds that were in it. Most players don’t read the T&Cs (which is why we read them when we review a 바카라), and from a legal standpoint, the 바카라 may have the right to enforce this rule. After all, the player agreed to the T&Cs when signing up. However, we would definitely do our best to help the player if the 바카라 wanted to use this rule against them as it is absolutely unfair.

Now, of course, this is an extreme example, as I’m sure most people would agree that it was unfair, but there are many problematic situations where the answer is not clear. To deal with this, we hold weekly meetings, where we discuss these situations and try to figure out how best to deal with them. We do not only analyze cases and rules from a legal point of view, but also from the point of view of fairness and ease of use.

This meeting is attended by the entire Complaints team, as well as other people who have something to say. For example, I attend these meetings to help with complaints related to self-exclusion and responsible gambling.

Once we agree on how best to proceed, we will know how to deal with similar complaints in the future. If necessary, we also describe the situation and our point of view in our fair game codex. Not everything is described there yet, as things keep developing and take time to write and translate, but we are working on it.

Their reviews are data-driven, follow a strict methodology, and are not for sale. Can you tell us more about them? Does it help make 바카라s fairer to players?

Haha, I see you’ve read our ‘About Us’ page. Well, I certainly believe so. I think we as an industry need to hold 바카라s accountable for their actions. If 바카라s don’t treat players fairly, I think we need to point that out and push them to be better. And that’s what we’re trying to do with our assessments.

Our evaluation methodology is set up to make our evaluations and ratings completely unbiased. They are based strictly on data entered into our system by the 바카라’s review team. We go through the 바카라’s website, look for complaints about it, read their T&Cs in full to see if they are fair, and so on. All of this is used to calculate the 바카라’s reputation rating, which essentially describes the likelihood that a player (who played in good faith and without bad intentions) will be paid without any problems.

This all means that the 바카라 really needs to change something to get a better rating from us. If they don’t like your negative review, they can remove the unfair rules that led to them getting a bad rating, or they can fix the situation with players who have been mistreated by them and submitted a complaint. And hundreds of 바카라s have done so over the years.

At Casino Guru, you have a complaint resolution center. How did it start and what is the idea behind this center? How big is that?

Complaints have always been part of our analysis methodology. At first, though, we only searched the internet and other gambling sites for complaints about the 바카라s we were reviewing. In addition, we continued to receive emails with complaints from mistreated players long before we launched the complaint resolution center.

Considering the complaints we saw being handled by other sites and those we received in our inbox, we realized that we could help players by launching our own complaint center and doing it better than everyone else �C looking at the issues also in terms of fairness and ease of use. So, we brainstormed, designed, programmed, and launched.

The number of complaints we receive each month has grown steadily since then. Over the course of 2021, we recorded 5,532 new complaints on our site, of which 1,631 were closed as resolved, with a total disputed amount returned to players of $4,243,557.

Now, I’m not sure about the number of other sites and forums that help players with 바카라 complaints, but I think we’re definitely one of the biggest, if not the biggest.

You produce educational videos to give players the opportunity to learn and help them avoid problems. Tell us more about it.

Yes, we do. We have created educational videos about gambling and published them on our YouTube channel as well as on our website. There is a lot of gambling-related video content on the internet, but unfortunately, I would say that most are not doing a good job in terms of responsible gambling. Just search for the best slot strategies, for example, and many of the videos you’ll see will try to tell you that you can systematically win at slots. And that, of course, is not true.

And I’m not mentioning this example by chance. We are currently finalizing our own video on slot strategies, which accompanies our article on the website on the same topic. We have made it absolutely clear that these strategies will not help you beat the 바카라, but they can help you play slots more effectively and lose less in the long run. And we end the video by saying that the best strategy is not to play slots, at least from a mathematical point of view. We’re doing our best to spread the word about the fact that gambling should be seen as entertainment that costs something, not as a way to make money.

Personally, I think this gives us a slight disadvantage as people are more likely to click on sensationalist content that promises huge, surefire wins, but I also think our approach is correct. If we help at least a few people understand how things really work and that gambling is not a way to make money, it will all be worth it.

And I’m sure our videos have definitely helped at least some people looking for gambling information. Our channel is currently over 900 subscribers, and our videos are getting more and more views every month. And, since the number of videos on our channel is very small so far, I expect those numbers to start growing even faster once we have more video content out there.

The Casino Guru website is available in 17 languages and has implemented a multilingual forum. What value does it provide?

When we were designing our forum, we spent a lot of time figuring out the best way to do it. And considering all the languages in which Casino Guru is available, we decided to implement automatic translations that allow players to communicate seamlessly even if they don’t speak the same language.

And I think it provides a lot of value, especially for people who don’t speak English. If you think about it, it’s pretty easy to find several great gambling forums on the internet. However, people who don’t speak English may find it more difficult to find an active forum to discuss gambling with other players in a language they understand. That’s where our forum excels. It breaks the language barrier and brings together players from all over the world.

And I think having these accessible communication channels is very important for many players. In addition to the usual things that 바카라 players like to discuss, such as their favorite slots and biggest wins, they also have the opportunity to discuss their problems with 바카라s and share their stories and experiences with gambling, including issues related to problem gambling.

Its database contains more than 3,000 바카라 sites. How to keep all this up to date?

In fact, there are more than 4,000 now. And yes, it’s a big challenge to keep all the information up to date, but we’re doing our best. First of all, we periodically review the 바카라s in our database and review them more or less again. This means that we check all the data we have about the 바카라 and make sure it matches reality by correcting things that have changed since the last 바카라 review.

To add to this, many 바카라s contact us whenever something important changes, such as a new language version, new payment method, etc. Whenever we find something new, we add it to the review, but the regular major review updates happen regardless.

How do you manage relationships with multiple operators?

I’m sure there’s a lot of work behind it, given the size of our database and our global reach, but I must admit that I personally don’t see it very far in this area of business. We have a team that communicates with operators, discusses the conditions of our cooperation, and takes care of finances.

This team is completely separate from our 바카라 analytics team, which collects information about 바카라 sites and enters it into our database. This information is used to calculate our reputation ratings and create our reviews.

We have set it up like this on purpose, so that our reviews and ratings remain completely unbiased and are not influenced by the financial side of our cooperation with any 바카라.

How do you help make online gambling safer? Its goal is to create a global system of self-exclusion. Can you tell us more about it??

Many of our activities have to do with helping to make online gambling safer. I’ve already mentioned many of them, including objective reviews, fair play codex, pushing 바카라s to be better, Casino Guru Academy, and the Global Self-Exclusion Initiative.

When dealing with player complaints and other issues present in the gambling industry, we have noticed that the current self-exclusion options, which are mostly limited to single 바카라 self-exclusion and national self-exclusion schemes, do not effectively protect vulnerable and addicted players from further gambling harm.

We have seen many stories of addicted gamblers who have used national systems like GAMSTOP in an effort to block their access to gambling, but then started playing again at foreign operators. The thing about systems like GAMSTOP is that they are limited to a single jurisdiction, while players can easily find 바카라s from other countries that don’t know about their self-exclusion and are willing to let them play.

Realizing that we will not be able to solve this problem alone, we have decided to launch the Global Self-Exclusion Initiative to raise awareness of the issue and look for partners who can join the Initiative and help make our vision a reality.

Have you been to SiGMA? SiGMA Europe, Asia or the Americas �C which of these three exhibitions would you most likely tick off your calendar for 2022?

I attended SiGMA Europe last year in Malta. It was my first time on this small island and I was amazed at how he manages to live and breathe the game during the event. I would definitely like to come to Malta again this year, but I am also interested in the African and Asian regions. That said, my participation in these events will depend on the priorities of my collaborative projects, particularly the Global Self-Exclusion Initiative.

Tell us a little about yourself �C after all, business is done with people, not just companies! Your hobbies, favorite book, favorite quote, if you like games, etc.

I’m interested in eSports, because I grew up playing video games and this area is very close to me. I don’t play 바카라 games, but I do place a bet every now and then when I watch an eSports tournament. With two young children, it’s quite difficult to find a good opportunity to play some games, but luckily I manage to do it from time to time.

Aside from work, I spend most of my time with my family or playing sports, most commonly swimming. I’m a fan of Stoicism and am currently improving my communication skills. That’s where my favorite quote these days comes from, or maybe a piece of advice: “Tell me the time. Don’t invent the clock.”

Read more about the SiGMA Affiliate Grand Slam here.

SiGMA Asia 2022

After the exciting set of conferences that was Malta Week 2021, SiGMA Group plans to conquer the world with the golden steeples of Kyiv and the snowy city of Toronto being hubs to bring together the best and brightest in the iGaming world. Our upcoming exhibition takes us to the UAE’s cutting-edge metropolis for three days of networking, panel discussions, and festivities. Stay up to date with the latest and greatest through SiGMA News.