Swedish Gambling Authority fines Glitnor and Roar Vegas
Sweden’s gambling regulator, Spelinspektionen, has fined Glitnor Services and Roar Vegas for failing to protect players from excessive gambling. The two companies were found to have breached the duty of care required under the Gambling Act, resulting in penalties of SEK 28 million ($2.79 million) and SEK 8 million ($800,000), respectively.
Glitnor Services penalised for insufficient player protection
Glitnor Services, which operates LuckyCasino.com, received the larger fine and an official warning after an audit revealed that ten out of twelve reviewed customers did not receive adequate intervention despite showing clear signs of problem gambling.
Among the cases highlighted:
- Customer five placed bets every hour for 23 consecutive days.
- Customer four made 3,200 bets in just five and a half hours.
- Customer six lost 24 percent of their annual income in only three days.
Three of the affected customers were aged 18-24, an age group considered highly vulnerable to gambling harm. Although Glitnor attempted to reach out, Spelinspektionen ruled that these efforts had little impact and that the company should have taken stronger action, such as stricter interventions or account restrictions.
Roar Vegas fined for slow response to gambling risks
Roar Vegas, which operates under the LeoVegas.com brand, was also found guilty of failing to act promptly when customers displayed dangerous gambling patterns. Three of the twelve audited accounts showed concerning activity, including:
- Customer six logged in for 6 to 12 hours per day.
- Customer nine stayed logged in for 16 hours straight.
- Customer eight and others repeatedly lost large amounts immediately after depositing funds.
Roar Vegas did implement deposit limits for these customers, but Spelinspektionen criticised the operator for not taking effective action sooner. The regulator expects licensed companies to respond quickly and decisively when customers show signs of harmful gambling behaviour.
Regulators increasing scrutiny on responsible gambling
Kansspelautoriteit (KSA), the Dutch gambling regulator, has recently released a set of risky gambling behaviour indicators, which are being adopted by other regulators and industry bodies to strengthen player protection measures.
