Marina Bay Sands deploys autonomous robots to boost efficiency
Singapore’s Marina Bay Sands (MBS) has introduced 12 Autonomous Mobile Robots (AMRs) to handle back-of-house deliveries across its hotel and Expo & Convention Centre. This move is aimed at improving operational efficiency and reducing manpower reliance at the iconic integrated resort.
Automating 24/7 deliveries across the resort
The newly deployed AMRs are designed to manage routine but labour-intensive delivery tasks that were previously carried out manually. Before their introduction, MBS staff conducted over 200 manual deliveries daily across 80 routes. The AMRs now handle these operations, helping streamline the logistics flow within the resort’s expansive premises.
Each robot is capable of transporting up to 300kg of goods and moves at speeds of up to 84 metres per minute. These machines operate across 20 pre-programmed routes, offering seamless navigation powered by safety laser scanners. These scanners allow the robots to detect and avoid obstacles intelligently, ensuring smooth and safe operation in shared spaces.
Operational gains and labour redeployment
Since 2019, has seen a 35 percent increase in delivery volumes, with further growth projected through to 2035. The deployment of AMRs has led to a 30 percent reduction in labour dependency for delivery tasks.
Employees previously assigned to these roles have been re-skilled and moved to higher-value functions. The resort’s Procurement and Supply Chain Team Members have now taken on responsibilities such as inventory management and robot operations, ensuring a smooth integration of the technology into daily processes.
More robots coming in 2025
The current fleet of 12 AMRs will be expanded further. MBS has announced that an additional five robots will be rolled out in the second half of 2025. This expansion is part of its broader strategy to automate routine tasks and repurpose human resources for more strategic functions.
Shijith Prathapan, Vice President of Procurement and Supply Chain at Marina Bay Sands, stated, “Running a large-scale integrated resort like Marina Bay Sands requires effective workforce planning and since day one, we have fostered a culture of productivity by investing in innovation.”
Over 200 work processes automated
This latest development builds on MBS’s ongoing automation journey. The resort has already automated more than 200 work processes across various departments. These efforts have helped repurpose over 162,000 manhours each year, allowing staff to focus on value-added tasks and improving overall operational outcomes.
