Gamingsoft expands iGaming solutions with AI-powered UNUS chat
As AI continues to reshape digital experiences across industries, Gamingsoft leads the charge in the iGaming space with the launch of UNUS Chat. This 24/7 AI-powered customer support solution redefines both live chat and voice interactions. Designed to meet the rising demand for fast, reliable, and intelligent communication, UNUS Chat combines advanced AI Chatbot and AI Voice technology to deliver round-the-clock support that goes far beyond traditional models.
UNUS Chat marks a significant step in Gamingsofts innovation beyond its all-in-one white-label platform. It is designed for operators seeking to streamline operations, reduce support costs, and enhance the player experience. With seamless integration, real-time communication, and multilingual capabilities, UNUS Chat positions itself as a powerful tool for scaling player engagement and support efficiency.
Smart AI chatbot with scalable support
At the core of UNUS Chat is the AI Chatbot, offering a sleek, user-friendly interface optimised for both desktop and mobile devices. Available in three flexible packages, it caters to a wide range of business sizes and needs. The subscription-based model makes it easy for operators to adopt without a heavy upfront investment, reducing operational costs while maintaining a high standard of support.
One of the standout features is auto chat translation, which removes language barriers and ensures smooth communication between players and agents across global markets. Businesses can also customise their chat experienceadjusting front-end themes, AI personalities, and response flows to align with brand identity or seasonal campaigns.
Full-suite chat management tools
UNUS Chat is more than just a chatbotits a comprehensive support system. It includes pre- and post-chat settings, canned message responses, user role management, and chat history logs. These tools enable teams to track conversations, monitor service quality, and refine support strategies based on real-time insights.
The system also supports up to 50 campaign sites, offering centralised management and performance analytics across multiple brands or markets. With IP-based device banning, UNUS Chat adds an extra layer of security, protecting platforms from abuse and unauthorised access.
AI voice: human-like conversations at scale
Enhancing the solution further is AI Voicean intelligent voice bot capable of managing up to 20,000 calls per hour with lifelike accuracy and tone. While messaging remains dominant, voice calls continue to play a crucial role in player support, particularly during escalations or when addressing complex issues.
AI Voice eliminates the limitations of human agents, offering 24/7 coverage without burnout or overtime costs. It delivers consistent, accurate, and multilingual support, ensuring players always receive timely assistance.
Optimised for efficiency and engagement
Together, AI Chatbot and AI Voice form a fast, reliable, and multilingual support ecosystem tailored to the demands of iGaming. By reducing response times, minimising miscommunication, and boosting automation, UNUS Chat helps operators improve retention, increase satisfaction, and strengthen brand loyalty.
With UNUS Chat, Gamingsoft empowers its partners to stay competitive, scale smarter, and offer a modern support experience that todays players expect.
